How do I return an item?
Your Satisfaction is Guaranteed! We guarantee all merchandise sold by Tuff Rhino. If for any reason you are unsatisfied with your purchase simply email Tuff Rhino Customer Service for a Return authorizations request.
If you would like to return an item, please contact us within 30 days for return instructions. Returns will not be accepted without a return authorization number (R.A.N.) being issued prior. To acquire a (R.A.N.) please email Tuff Rhino Customer Service.
Please refer to the specific manufacturer for specific product warranty details.
Returns must be requested within 30 days of invoice by emailing customer service. Returns will only be considered for unused items in resalable condition. All items must be returned in all original packaging and sent via UPS or insured parcel post at the customerís expense. Please do not write on or affix any labels to the retail packaging. Defective product is subject to manufacturers' warranty policies. Tuff Rhino does not provide any additional warranty.
Approved returns must be returned to Tuff Rhino within ten (10) days of receipt of authorization. The customer is responsible for return shipping fees. Credits for returned products will be applied using the same method as your original payment and only after the return has been received and inspected. Tuff Rhino reserves the right to cancel a return or reduce the credit amount if the product is not returned in the original packaging or if the condition of the product differs from the condition indicated at the time the return authorization was granted. To obtain a return authorization, please email Tuff Rhino Customer Service at mailto:email@example.com
Returned items in "new unused boxed" condition will be credited back for the full purchase amount in the form of in store credit. You may also request credit back to your credit card less a 25% restocking/admin fee and shipping. Products that have been used or are otherwise not in original condition or packaging can not be refunded or exchanged as we do not sell used merchandise.
LOGO ORDERS MAY NOT BE RETURNED OR REFUNDED.