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Shipping and Returns
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately Tuff Rhino cannot ship to your country at this time.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is your return policy?
 

Tuff Rhino offers a 30 day money-back guarantee on all products.

If you would like to return an item, please contact us within 30 days for return instructions. Returns will not be accepted without a return authorization number (R.A.N.) being issued prior. To acquire a (R.A.N.) please email Tuff Rhino Customer Service.

Please refer to the specific manufacturer for specific product warranty details.

Returned items in "new unused boxed" condition will be credited back for the full purchase amount in the form of store credit or if you wish to recieve credit to your credit card then you will be charged a 25% restocking fee. Shipping fees are non-refundable. Products that have been used or are otherwise not in original condition or packaging can not be refunded or exchanged as we do not sell used merchandise. We do not accept returns on international orders.

LOGO ORDERS MAY NOT BE RETURNED OR REFUNDED.

Return/Exchange Procedure:

  • Simply email Tuff Rhino Customer Service with RAN in the subject line.
  • TuffRhino.com will get a Return authorization Number (RAN) from the manufacturer and email it to you. Please note that this RAN must be clearly marked on all packages.
  • Place a NEW ORDER at TuffRhino.com with the size and color you would like.
All prices quoted in U.S. Dollars
 

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