Your Satisfaction is Guaranteed! We guarantee all merchandise sold by Tuff Rhino. If for any reason you are unsatisfied with your purchase simply email Tuff Rhino Customer Service for a Return authorizations request.
Return/Exchange Procedure:
- If you would like to return an item, please email Tuff Rhino Customer Service within 30 days of invoice with RAN in the subject line.
- TuffRhino.com will acquire a Return authorization Number (RAN) from the manufacturer and email it to you. Please note that this RAN must be clearly marked on all packages.
- Returned items in "new unused boxed" condition will be credited back for the full purchase amount in the form of store credit or if you wish to recieve credit to your credit card then you will be charged a 25% restocking fee. Shipping fees are non-refundable. Products that have been used or are otherwise not in original condition or packaging can not be refunded or exchanged as we do not sell used merchandise. Shipping fees are non-refundable.
- Place a NEW ORDER at TuffRhino.com with the size and color you would like.
Return/Exchange Policy:
If you would like to return an item, please contact us within 30 days for return instructions. Returns will not be accepted without a return authorization number (R.A.N.) being issued prior. To acquire a (R.A.N.) please email Tuff Rhino Customer Service.
Please refer to the specific manufacturer for specific product warranty details.
Returns must be requested within 30 days of invoice by emailing customer service. Returns will only be considered for unused items in resalable condition. All items must be returned in all original packaging and sent via UPS or insured parcel post at the customer’s expense. Please do not write on or affix any labels to the retail packaging. Defective product is subject to manufacturers' warranty policies. Tuff Rhino does not provide any additional warranty.
Approved returns must be returned to Tuff Rhino within ten (10) days of receipt of authorization. The customer is responsible for return shipping fees. Credits for returned products will be applied only after the return has been received and inspected. Tuff Rhino reserves the right to cancel a return or reduce the credit amount if the product is not returned in the original packaging or if the condition of the product differs from the condition indicated at the time the return authorization was granted. To obtain a return authorization, please email Tuff Rhino Customer Service at mailto:customerservice@tuffrhino.com
LOGO ORDERS MAY NOT BE RETURNED OR REFUNDED. |
